FAQ Zumbi Cycles

How can I contact you?
Dear Customer, our customer service team will assist you with order inquires, delivery questions, returns and exchanges, warranty, and service..

Questions regarding your order and products shop@zumbicycles.com
Questions regarding service service@zumbicycles.com
Ousetions reading customize bike custom@zumbicycles.com
Questions regarding cooperation team@zumbicycles.com.com

What size do I have?
Our chart helps you select proper size http://www.zumbicycles.com/frame-sizing
You can always contact with our expert. Please sand e-mail service@zumbicycles.com
T-shirts chart – http://www.zumbicycles.com/t-shirts-sizing

How can I pay my order?
You can pay online bank transfer, or using Visa, MasterCard – the full amount will not be charged until your order is dispatched.
When paying with a card, you must enter your card security number (CVC). For VISA and Mastercard this is usually a 3 digit code found on the back of the card. Prices not include Polish VAT at 23 %. Shipping costs will be added to your order. For shipping charges, please view the www.zumbicycles.com/cart
Numery kont do przelewów płatności. BZ WBK
EURO: 83 1090 1665 0000 0001 3158 7077
PLN: 95 1090 1665 0000 0001 3158 7055
USD: 34 1090 1665 0000 0001 3158 7086

How much order is shipping?
The cost of shipping your items is subject to where the items are sent. View www.zumbicycles.com/cart Except from those differences, orders to countries outside of the EU may be subject to additional costs. You can also read more about shipping. Please contact us shop@zumbicycles.com

Do I have to pay extra duties and taxes?
Orders to countries outside the European Union (EU) may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. On orders to countries outside of the EU, we cannot predict what your particular charges may be. These additional charges must be rendered by you in order for your package to clear customs. Please contact your local customs office for more information.

How can I cancel my order?
If you want to cancel an order, you can do this by sending an email to shop(at) shop@zumbicycles.com Please state the order number found in your order confirmation and what items you wish to cancel. If the order has already been sent to you, you can still cancel the order within 14 days after the delivery. Note that in such cases shipping costs will not be refunded. You will at your own expense ship the items back to us. Naturally, the returned items must be in perfect conditions.

How do I return an item? – Returns & Exchanges
During 14 days following the delivery of your order, you may request the exchange or refund of items. The order must be returned to us in perfect condition in original packaging and accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. Zumbi Cycles cannot accept returns where labels have been removed.
Shipping charges on returned merchandise are at the customer’s expense. Zumbi Cycles will not charge additional shipping on exchanges.

Refunds for returned merchandise will be made within two weeks of the return of the product. Please contact shop@zumbicycles.com for how to proceed with your return. Remember to state your order number, also clarify which items you are sending back. Enclose the form with your returning items.

Warranty
Service

How will you handle my personal information?
Zumbi Cycles will not sell or hire out any of the personal information collected at Pocsports.com. This information will be used to inform our customers about Zumbi Cycles-related matters. Please read our Privacy Policy for complete information and Declaration of consent for processing of personal data / Zgoda na przetwarzanie danych osobowych.

HAVE YOU GOT ANY QUERIES?

 

Our experts help in choosing the right model and size of the product to individual needs and will be happy to answer any questions

 

Zumbi Cycles experts
Contact us on shop@zumbicycles.com

You can contact an expert on +48 576 693 312

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EXCLUSIVE 'DOOR TO DOOR'

 

We want to make sure that your order will reach you in safe and secure way; therefore we are gradually introducing an exclusive bicycle delivery service to your address within the EU

Ask: shop@zumbicycles.com / +48 576 693 312

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CHEAP DELIVERY

 

ON WWW. ZUMBICYCLES.COM WEBSITE, THE DELIVERY OF ALL ORDERS IS CHEAP

If you additionally wish your bicycle to be delivered by our employee, directly to your hands, enabling an immediate ride, without the need to assemble the bicycle – please inform us before purchasing by sending an email to
 shop@zumbicycles.com or call +48 576 693 312

The price of the above service is 149 € * applicable in the UK, Ireland, Germany, the Czech Republic, Slovakia, Lithuania, Latvia, Estonia, Austria, Australia

 

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A GUARANTEE OF SATISFACTION OR COST RETURN

 

If you are not satisfied with the quality, you can return the product to the return address within 14 days from the date of delivery. Goods should be returned intact and complete in original packaging. In case of returning the product due to its damage or non-conformity with the order, contact the customer service via email
 shop@zumbicycles.com, or by phone +48 576 693 312
to receive a refund of shipping costs.

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GUARANTEE OF AVAILABILITY OF THE PRODUCT

 

Your product, available in stock will be sent within 3 days of the moment of order confirmation. Goods specified, as ‘on order’ will be sent within 14 to 30 days from the moment of order confirmation.

If the product you are interested in is described as ‘made to order’, please contact us for details

shop@zumbicycles.com
+48 576 693 312

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ZUMBI QUALITY GUARANTEE

 

LIFETIME
Bicycle Frames

STANDARD 5 YEARS
Bicycle Frames

2 YEARS
Components in the bike

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CZY MASZ JAKIEŚ PYTANIA?

 

Nasi eksperci służą pomocą w doborze właściwego modelu i rozmiaru produktu do indywidualnych potrzeb i chętnie udzielą odpowiedzi na wszelkie pytania.

Eksperci Zumbi Cycles
Skontaktuj się z nami shop@zumbicycles.com

Możesz skontaktować się z ekspertem telefonicznie pod numerem +48 576 693 312

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EKSKLUZYWNA DOSTAWA

 

Jeżeli życzysz sobie, aby Twój rower dostarczony został przez naszego pracownika, bezpośrednio do Twoich rąk, umożliwiając natychmiastową jazdę, bez konieczności montażu roweru – poinformuj nas o tym przed zakupem wysyłając email na adres:

shop@zumbicycles.com 
lub zadzwoń: +48 576 693 312

Cena usługi „door to door” 99 zł

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DARMOWA DOSTAWA

 

ON WWW. ZUMBICYCLES.COM WEBSITE, THE DELIVERY OF ALL ORDERS IS CHEAP

If you additionally wish your bicycle to be delivered by our employee, directly to your hands, enabling an immediate ride, without the need to assemble the bicycle – please inform us before purchasing by sending an email to
 shop@zumbicycles.com or call +48 576 693 312

The price of the above service is 149 € * applicable in the UK, Ireland, Germany, the Czech Republic, Slovakia, Lithuania, Latvia, Estonia, Austria, Australia

 

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GWARANCJA ZADOWOLENIA LUB ZWROT KOSZTÓW

 

Jeżeli nie jesteś zadowolony z jakości, możesz odesłać produkt na adres zwrotny w ciągu 14 dni od daty dostawy. Towar należy zwrócić w stanie nienaruszonym i kompletnym i oryginalnym opakowaniu. W przypadku zwrotu towaru z powodu jego uszkodzenia lub niezgodności z zamówieniem, skontaktuj się z działem obsługi klienta za pomocą wiadomości email, wysyłając na adres
 shop@zumbicycles.com, lub telefonicznie +48 576 693 312
aby otrzymać zwrot kosztów wysyłki.

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GWARANCJA JAKOŚCI ZUMBI

 

DOŻYWOTNIA GWARANCJA
Ramy rowerowe

STANDARD 5 lat
Ramy rowerowe

2 LATA
Komponenty w rowerze

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GWARANCJA DOSTĘPNOŚCI TOWARU

 

Twój towar dostępny w magazynie zostanie wysłany w terminie nie dłuższym niż 3 dni od momentu potwierdzenia zamówienia. Towar określony jako “na zamówienie” wysłany będzie w terminie od 14 do 30 dni od momentu potwierdzeniem zamówienia.

Jeśli produkt, który Cię interesuje jest opisany jako „na zamówienie” najlepiej skontaktuj się z nami w celu ustalenia szczegółów.

shop@zumbicycles.com
+48 576 693 312

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LEASING

 

Rower w leasingu to wygodna metoda zakupu roweru lub ramy.
Całkowicie online
24/7h
w 15 minut

POMOC

shop@zumbicycles.com
+48 576 693 312

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ZUMBI QUALITY GUARANTEE

 

LIFETIME
Bicycle Frames

STANDARD 5 YEARS
Bicycle Frames

2 YEARS
Components in the bike

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HOW TO BUY A BICYCLE IN EUROPE?

 

You can contact us to arrange details. Enter the city you are from and we’ll show you the nearest Affiliate Point

You can pay for your purchases through the Paypal system or when picking up a bike in a stationary store

How do you test your Zumbi bike?
You can check how your dream Zumbi bike rides. Contact us and find out where you can test your Zumbi bikes

shop@zumbicycles.com
+48 576 693 312

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