bike service

SERVICE

 

SERVICE

This is an incredible and prestigious service available to all of our customers who purchased a bike or frame. We give you the opportunity to change the image of your bike whenever you feel like it, but above all we take care of it and offer professional support service.

If you happen to replace the component in your timeless frame or just wish to repair it, even ten  years from now- just send it to Zumbi. This is what the timelessness is about. Maintenance services are divided into paid and free ones, but our service is always there for you.

You can also use Shimano Service Center

Click below to make use of the service


 

CRASH REPLACEMENT

We understand that you push your bike to the limits, but accidents can happen. The warranty does not cover accidents. In such cases we offer a crash replacement program that allows you to obtain a new frame (without dumpers) or its parts in an inexpensive way. The option is available for the first owners of the bike and frames within three years of purchase.
Contact us, describe the crash and attach photos of the damaged frame. We will take care of your bike as soon as possible, so that you can further enjoy it.
We reserve the right to suspend this service in individual cases, if we determine that the damage was done on purpose.

Click here for the crash replacement.


 

PRODUCT SUPPORT

Option available for all of our clients. Our bikes are ready to be pushed to their limits, because they are supposed to give you a lot of riding emotion. Some frame parts wear out in a natural way, but you can buy spare parts in our web shop.

Click here for new parts.

HAVE YOU GOT ANY QUERIES?

 

Our experts help in choosing the right model and size of the product to individual needs and will be happy to answer any questions

 

Zumbi Cycles experts
Contact us on shop@zumbicycles.com

You can contact an expert on +48 576 693 312

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EXCLUSIVE 'DOOR TO DOOR'

 

We want to make sure that your order will reach you in safe and secure way; therefore we are gradually introducing an exclusive bicycle delivery service to your address within the EU

Ask: shop@zumbicycles.com / +48 576 693 312

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CHEAP DELIVERY

 

ON WWW. ZUMBICYCLES.COM WEBSITE, THE DELIVERY OF ALL ORDERS IS CHEAP

If you additionally wish your bicycle to be delivered by our employee, directly to your hands, enabling an immediate ride, without the need to assemble the bicycle – please inform us before purchasing by sending an email to
 shop@zumbicycles.com or call +48 576 693 312

The price of the above service is 149 € * applicable in the UK, Ireland, Germany, the Czech Republic, Slovakia, Lithuania, Latvia, Estonia, Austria, Australia

 

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A GUARANTEE OF SATISFACTION OR COST RETURN

 

If you are not satisfied with the quality, you can return the product to the return address within 14 days from the date of delivery. Goods should be returned intact and complete in original packaging. In case of returning the product due to its damage or non-conformity with the order, contact the customer service via email
 shop@zumbicycles.com, or by phone +48 576 693 312
to receive a refund of shipping costs.

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GUARANTEE OF AVAILABILITY OF THE PRODUCT

 

Your product, available in stock will be sent within 3 days of the moment of order confirmation. Goods specified, as ‘on order’ will be sent within 14 to 30 days from the moment of order confirmation.

If the product you are interested in is described as ‘made to order’, please contact us for details

shop@zumbicycles.com
+48 576 693 312

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ZUMBI QUALITY GUARANTEE

 

LIFETIME
Bicycle Frames

STANDARD 5 YEARS
Bicycle Frames

2 YEARS
Components in the bike

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CZY MASZ JAKIEŚ PYTANIA?

 

Nasi eksperci służą pomocą w doborze właściwego modelu i rozmiaru produktu do indywidualnych potrzeb i chętnie udzielą odpowiedzi na wszelkie pytania.

Eksperci Zumbi Cycles
Skontaktuj się z nami shop@zumbicycles.com

Możesz skontaktować się z ekspertem telefonicznie pod numerem +48 576 693 312

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EKSKLUZYWNA DOSTAWA

 

Jeżeli życzysz sobie, aby Twój rower dostarczony został przez naszego pracownika, bezpośrednio do Twoich rąk, umożliwiając natychmiastową jazdę, bez konieczności montażu roweru – poinformuj nas o tym przed zakupem wysyłając email na adres:

shop@zumbicycles.com 
lub zadzwoń: +48 576 693 312

Cena usługi „door to door” 99 zł

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DARMOWA DOSTAWA

 

ON WWW. ZUMBICYCLES.COM WEBSITE, THE DELIVERY OF ALL ORDERS IS CHEAP

If you additionally wish your bicycle to be delivered by our employee, directly to your hands, enabling an immediate ride, without the need to assemble the bicycle – please inform us before purchasing by sending an email to
 shop@zumbicycles.com or call +48 576 693 312

The price of the above service is 149 € * applicable in the UK, Ireland, Germany, the Czech Republic, Slovakia, Lithuania, Latvia, Estonia, Austria, Australia

 

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GWARANCJA ZADOWOLENIA LUB ZWROT KOSZTÓW

 

Jeżeli nie jesteś zadowolony z jakości, możesz odesłać produkt na adres zwrotny w ciągu 14 dni od daty dostawy. Towar należy zwrócić w stanie nienaruszonym i kompletnym i oryginalnym opakowaniu. W przypadku zwrotu towaru z powodu jego uszkodzenia lub niezgodności z zamówieniem, skontaktuj się z działem obsługi klienta za pomocą wiadomości email, wysyłając na adres
 shop@zumbicycles.com, lub telefonicznie +48 576 693 312
aby otrzymać zwrot kosztów wysyłki.

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GWARANCJA JAKOŚCI ZUMBI

 

DOŻYWOTNIA GWARANCJA
Ramy rowerowe

STANDARD 5 lat
Ramy rowerowe

2 LATA
Komponenty w rowerze

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GWARANCJA DOSTĘPNOŚCI TOWARU

 

Twój towar dostępny w magazynie zostanie wysłany w terminie nie dłuższym niż 3 dni od momentu potwierdzenia zamówienia. Towar określony jako “na zamówienie” wysłany będzie w terminie od 14 do 30 dni od momentu potwierdzeniem zamówienia.

Jeśli produkt, który Cię interesuje jest opisany jako „na zamówienie” najlepiej skontaktuj się z nami w celu ustalenia szczegółów.

shop@zumbicycles.com
+48 576 693 312

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LEASING

 

Rower w leasingu to wygodna metoda zakupu roweru lub ramy.
Całkowicie online
24/7h
w 15 minut

POMOC

shop@zumbicycles.com
+48 576 693 312

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