This is an incredible and prestigious service available to all of our customers who purchased a bike or frame. We give you the opportunity to change the image of your bike whenever you feel like it, but above all we take care of it and offer professional support service.
If you happen to replace the component in your timeless frame or just wish to repair it, even ten years from now- just send it to Zumbi. This is what the timelessness is about. Maintenance services are divided into paid and free ones, but our service is always there for you.
You can also use Shimano Service Center
Click below to make use of the service
We understand that you push your bike to the limits, but accidents can happen. The warranty does not cover accidents. In such cases we offer a crash replacement program that allows you to obtain a new frame (without dumpers) or its parts in an inexpensive way. The option is available for the first owners of the bike and frames within three years of purchase.
Contact us, describe the crash and attach photos of the damaged frame. We will take care of your bike as soon as possible, so that you can further enjoy it.
We reserve the right to suspend this service in individual cases, if we determine that the damage was done on purpose.
Click here for the crash replacement.
Option available for all of our clients. Our bikes are ready to be pushed to their limits, because they are supposed to give you a lot of riding emotion. Some frame parts wear out in a natural way, but you can buy spare parts in our web shop.
Click here for new parts.