Service Privacy Policy www.zumbicycles.com

 

The purpose of developing this policy is to inform about the principles of privacy protection when using the information we receive directly or indirectly from our clients, including information obtained through our websites.

I. The owner of the website and online store www.zumbicycles.com and also the Personal Data Administrator is Zumbi Cycles Sp. z o.o. Poland 32-400 Myslenice, ul. Jana Sobieskiego 44a.
II. The information protection officer is Mr Kacper Krakowiak, mailing address priv@zumbicycles.com phone 576 693 312
III. The data controller informs that the personal data provided will be processed in accordance with the Regulation of the European Parliament and Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of the directive 95/46 / EC (general regulation on data protection), hereafter referred to as the GDP.

IV. We collect personal data that is necessary to purchase products in our store, and provide comprehensive service and product support, after-sales consultations, warranty and service for our products.

V. Providing by the Customer personal data and consent to their processing is voluntary, but necessary in order to purchase and deliver goods.

VI. Data is collected during:
– the purchase process through the website and online store
– the purchase process carried out personally at the company’s headquarters, by phone or email, and also at the reception of a bicycle for testing or purchase of a product at external events or at partner points throughout the EU.
We can also collect data from our partners (stores, distributors, dealers, traders, agents and other shopping portals: Allegro, Ebay, Amazon, FB, Instagram, event organizers, etc.), if agreed.

VII. We collect the following data:

When buying through the website, it is possible to create a customer account or create a one-time reservation.

1. When creating an account on the store’s website, the Customer sets the account access password and provides the following data:
a) Name and Surname
b) Address (street, house / flat number, zip code and city) + Country of residence
c) Telephone number
d) E-mail address

The above-mentioned data can be independently changed by the customer after logging into the account

– With a single purchase performed by the website, the scope of collected data is the same as when creating an account, plus the country of residence.

2. During the purchases made in person, by telephone or email or by chat, as well as at the company’s headquarters, partner points or field stands, the following data is collected:
a) Name and Surname;
b) Address (street, house / flat number, zip code and city);
c) Telephone number;
d) Email address;
e) Company data together with NIP (in the case of issuing a VAT tax per enterprise);
f) Body dimensions, to choose the right size of the product
g) ID number of the document
h) Credit card number – if you rent a bicycle

3. Data of children such as name, nationality and date of birth are collected only from their parents or legal guardians in order to determine their age and their discounts, and for statistical purposes.

4. When using the Zumbi Cycles websites, additional information is automatically downloaded (IP address assigned to the computer from which the website was accessed, external IP address of the Internet provider, domain name, browser type, access time, type of operating system).

VIII. We use the collected data for the following purposes:

1. Fulfilling our obligations towards clients

2. Handling of purchase, complaints and service transactions
a) for creating and storing legal documentation in accordance with accounting standards.
b) Creating and storing service documents and warranty cards

3. Customer service during the purchase and after purchase and during the rental of equipment and after
a) putting the equipment to the rental company
b) to monitor the use of the product for safety and quality improvement
c) for managing and performing service actions
d) about making warranty repairs and performing the service
e) to ensure the highest quality of products and services
f) for any claims arising from equipment damage during test drives or product rental
about

4. Improvement of service, especially:
a) about the processing of your personal data as part of our marketing program – in order to invite clients to internal meetings of the Zumbi Cycles member club and bicycle trips connected with it
b) about marketing activities, promotion of brands and better understanding of customer requirements and wishes,
c) for better adaptation of our products and services to customer requirements,
d) about matching commercial offers and news about promotions sent to the Customer,
e) for informing the client about special offers and new hotel services.

5. Management of relations with clients before, during and after:
a) for servicing the loyalty program,
b) o segmentation operations based on the purchase history and customer preferences – to send customized messages to the customer,
c) for creating statistics and calculating trading results, as well as for reporting,
for providing context data used by the offer suggesting tool when the client visits the Zumbi’s website or buy a producs
d) for sending newsletters, promotions and offers of tourist and services, as well as telephone contact with the client,
e) handling requests for cancellation of subscriptions, promotions, tourist offers and satisfaction surveys,
f) to take into account the right to object.
About

6. Improvement of services and products, in particular:
a) about handling complaints and complaints, complaints and guarantees
b) to offer the customer benefits from the loyalty program.
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7. Providing security and improving the use of website websites, including:

a) to improve navigation,
b) for the implementation of safeguards and anti-fraud measures.

8. Ensuring compliance with legal regulations (eg in the scope of storing accounting documents).

IX. Access to personal data of customers is directly accessible only to authorized employees of the enterprise, and Processors with whom separate agreements have been concluded (subcontractors rendering services for Zumbi Cycles, entities cooperating in trade). The data may also be made available to entities authorized under applicable law.

X. Zumbi Cycles takes appropriate technical and organizational measures, in accordance with the applicable legal provisions, to ensure maximum protection of our Clients’ personal data.

XII. Zumbi Cycles customers have the right to access their data, correct it, transfer data, and the right to receive a copy of personal data processed by the hotel. In addition, the right to withdraw your consent at any time, requests to limit their processing, removal, and the right to be forgotten when processing personal data for marketing purposes.

XIII. Data collected for the purpose of providing warranty, sales and maintenance services will be processed for the period specified in the law, and in the case of data collected on the basis of consent until its revocation.

XIV. The data obtained from monitoring in the company are removed maximum after 30 days from the date of registration.

XV. If you find that personal data are being processed unlawfully, you have the right to lodge a complaint with the President of the Office for Personal Data Protection (PUODO).

Information about cookie files

1. The Website uses cookies.

2. Cookie files (so-called “cookies”) are computer data, mainly text files, that is stored in end-devices        of the Website User and is intended for use with the pages of the Web Service. Typically, cookies contain the name of a website from which they come, their storage time on end-devices and a unique number.

3. The Website Operator places cookies in Website Users’ end-devices and has direct access to them.

4. Cookies are used for the following purposes:
a. creating statistics that help to understand how Website Users use web pages, which may lead             to improvement of the structure and its content;
b. maintaining Website Users’ session (after logging in) due to which each user does not have to retype the name and password after browsing the pages;
c. determining user profile in order to display advertising materials that are matched to this profile,         in particular Google Network.

5. The Website uses mainly two basic types of cookies: session cookies and persistent cookies. Session cookies are temporary files that are stored in the end-device of the User until logging-out, leaving the website or turning off the software (web browser). Persistent cookies are stored in the end-device        of the User for a specified time that is determined in cookie parameters or until the User deletes them.

6. Software for browsing websites (a browser) usually allows storing cookies on users’ end-devices by default. Website Users can change these settings. The web browser allows deleting cookies. It is also possible to block cookies automatically. Details of how to do so can be found in the help section or the browser documentation.

7. Restrictions on the use of cookies may influence some of the functions available on the Website pages.

8. Advertisers and partners cooperating with the Website Operator can also use cookies placed                 on Website Users’ end-devices.

9. We recommend that you read the privacy protection policies of these companies to be aware  how cookie files are used in statistics: Google Analytics Privacy Policy

10. Ad networks may use cookies, especially Google, to display ads that are matched to the specific use       of the Website. They may keep the information about the user’s navigation paths and time spent          on       a given page.

11. In terms of information on user preferences gathered by the Google ad network, each user can view and edit the information in the cookies with the use of the following tool: https://www.google.com/ads/preferences/

Server logs.

1. Information about some user behaviour is subject to logging-in into the server layer. This data is used only to administer the Website and provide the most efficient use of hosting services.

2. Browsed resources are identified by URL addresses. Moreover, the following may also be saved:
a. request time,
b. reply sending time,
c. name of the client’s station – the identification is carried out by the HTTP protocol,
d. information about errors that occurred during implementation of the HTTP transaction,
e. URL address of the previously visited page (referrer link) – if the Website was entered through            a reference link,
f. information about the user’s browser,
g. IP address.

3. The aforementioned data is not associated with individual persons viewing the pages.

4. The data is used only for server administration purposes.

Providing data

1. The data can be made available to third parties only within legally allowed limits

2. The data that enables identifying a given user is made available only upon the user’s consent.

3. The Operator may be required to provide the information gathered by the Website to authorised bodies based on legitimate demands arising from the demand.

Managing cookie files – how to give and withdraw consent in practice?

1. If the User does not wish to receive cookie files, he may change the browser settings. However, it is worth noting that disabling cookies that are necessary for the processes of authentication, security, maintenance, and user preferences can hinder, and in some cases, prevent the user from viewing web pages.

2. To manage the cookie settings, choose the web browser/system from the list below and follow the instructions:
a. Internet Explorer
b. Chrome
c. Safari
d. Firefox
e. Opera
f. Android
g. Safari (iOS)
h. Windows Phone
i. Blackberry

XVII. Changes to Zumbi Cycles’ privacy policy
Zumbi Cycles reserves the right to change, modify or amend this policy at any time.

Last updated: 24/05/2018

HAVE YOU GOT ANY QUERIES?

 

Our experts help in choosing the right model and size of the product to individual needs and will be happy to answer any questions

 

Zumbi Cycles experts
Contact us on shop@zumbicycles.com

You can contact an expert on +48 576 693 312

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EXCLUSIVE 'DOOR TO DOOR'

 

We want to make sure that your order will reach you in safe and secure way; therefore we are gradually introducing an exclusive bicycle delivery service to your address within the EU

Ask: shop@zumbicycles.com / +48 576 693 312

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CHEAP DELIVERY

 

ON WWW. ZUMBICYCLES.COM WEBSITE, THE DELIVERY OF ALL ORDERS IS CHEAP

If you additionally wish your bicycle to be delivered by our employee, directly to your hands, enabling an immediate ride, without the need to assemble the bicycle – please inform us before purchasing by sending an email to
 shop@zumbicycles.com or call +48 576 693 312

The price of the above service is 149 € * applicable in the UK, Ireland, Germany, the Czech Republic, Slovakia, Lithuania, Latvia, Estonia, Austria, Australia

 

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A GUARANTEE OF SATISFACTION OR COST RETURN

 

If you are not satisfied with the quality, you can return the product to the return address within 14 days from the date of delivery. Goods should be returned intact and complete in original packaging. In case of returning the product due to its damage or non-conformity with the order, contact the customer service via email
 shop@zumbicycles.com, or by phone +48 576 693 312
to receive a refund of shipping costs.

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GUARANTEE OF AVAILABILITY OF THE PRODUCT

 

Your product, available in stock will be sent within 3 days of the moment of order confirmation. Goods specified, as ‘on order’ will be sent within 14 to 30 days from the moment of order confirmation.

If the product you are interested in is described as ‘made to order’, please contact us for details

shop@zumbicycles.com
+48 576 693 312

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ZUMBI QUALITY GUARANTEE

 

LIFETIME
Bicycle Frames

STANDARD 5 YEARS
Bicycle Frames

2 YEARS
Components in the bike

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CZY MASZ JAKIEŚ PYTANIA?

 

Nasi eksperci służą pomocą w doborze właściwego modelu i rozmiaru produktu do indywidualnych potrzeb i chętnie udzielą odpowiedzi na wszelkie pytania.

Eksperci Zumbi Cycles
Skontaktuj się z nami shop@zumbicycles.com

Możesz skontaktować się z ekspertem telefonicznie pod numerem +48 576 693 312

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EKSKLUZYWNA DOSTAWA

 

Jeżeli życzysz sobie, aby Twój rower dostarczony został przez naszego pracownika, bezpośrednio do Twoich rąk, umożliwiając natychmiastową jazdę, bez konieczności montażu roweru – poinformuj nas o tym przed zakupem wysyłając email na adres:

shop@zumbicycles.com 
lub zadzwoń: +48 576 693 312

Cena usługi „door to door” 99 zł

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DARMOWA DOSTAWA

 

ON WWW. ZUMBICYCLES.COM WEBSITE, THE DELIVERY OF ALL ORDERS IS CHEAP

If you additionally wish your bicycle to be delivered by our employee, directly to your hands, enabling an immediate ride, without the need to assemble the bicycle – please inform us before purchasing by sending an email to
 shop@zumbicycles.com or call +48 576 693 312

The price of the above service is 149 € * applicable in the UK, Ireland, Germany, the Czech Republic, Slovakia, Lithuania, Latvia, Estonia, Austria, Australia

 

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GWARANCJA ZADOWOLENIA LUB ZWROT KOSZTÓW

 

Jeżeli nie jesteś zadowolony z jakości, możesz odesłać produkt na adres zwrotny w ciągu 14 dni od daty dostawy. Towar należy zwrócić w stanie nienaruszonym i kompletnym i oryginalnym opakowaniu. W przypadku zwrotu towaru z powodu jego uszkodzenia lub niezgodności z zamówieniem, skontaktuj się z działem obsługi klienta za pomocą wiadomości email, wysyłając na adres
 shop@zumbicycles.com, lub telefonicznie +48 576 693 312
aby otrzymać zwrot kosztów wysyłki.

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GWARANCJA JAKOŚCI ZUMBI

 

DOŻYWOTNIA GWARANCJA
Ramy rowerowe

STANDARD 5 lat
Ramy rowerowe

2 LATA
Komponenty w rowerze

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GWARANCJA DOSTĘPNOŚCI TOWARU

 

Twój towar dostępny w magazynie zostanie wysłany w terminie nie dłuższym niż 3 dni od momentu potwierdzenia zamówienia. Towar określony jako “na zamówienie” wysłany będzie w terminie od 14 do 30 dni od momentu potwierdzeniem zamówienia.

Jeśli produkt, który Cię interesuje jest opisany jako „na zamówienie” najlepiej skontaktuj się z nami w celu ustalenia szczegółów.

shop@zumbicycles.com
+48 576 693 312

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LEASING

 

Rower w leasingu to wygodna metoda zakupu roweru lub ramy.
Całkowicie online
24/7h
w 15 minut

POMOC

shop@zumbicycles.com
+48 576 693 312

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ZUMBI QUALITY GUARANTEE

 

LIFETIME
Bicycle Frames

STANDARD 5 YEARS
Bicycle Frames

2 YEARS
Components in the bike

×
HOW TO BUY A BICYCLE IN EUROPE?

 

You can contact us to arrange details. Enter the city you are from and we’ll show you the nearest Affiliate Point

You can pay for your purchases through the Paypal system or when picking up a bike in a stationary store

How do you test your Zumbi bike?
You can check how your dream Zumbi bike rides. Contact us and find out where you can test your Zumbi bikes

shop@zumbicycles.com
+48 576 693 312

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WIE KANN MAN DAS FAHRRAD IM EUROPA KAUFEN?

 

You can contact us to arrange details. Enter the city you are from and we’ll show you the nearest Affiliate Point

You can pay for your purchases through the Paypal system or when picking up a bike in a stationary store

How do you test your Zumbi bike?
You can check how your dream Zumbi bike rides. Contact us and find out where you can test your Zumbi bikes

shop@zumbicycles.com
+48 576 693 312

×
HABEN SIE IRGENDEINE FRAGEN?

 

Unsere Experten stehen mit Rat und Tat zur Seite bei der Auswahl des richtigen Modells und entsprechender Größe des Produkts an individuelle Bedürfnisse und geben gern die Antworten auf alle Fragen.

 

Die Experten von Zumbi Cycles
Nehmen Sie den Kontakt mit uns auf shop@zumbicycles.com

Sie können den Kontakt mit dem Experten telefonisch unter der Nummer +48 576 693 312

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EXKLUSIVE LIEFERUNG UNTER DIE TÜR

 

Wenn Sie wünschen, damit Ihr Fahrrad durch unseren Arbeitnehmer direkt zu Ihren Händen geliefert wird, was sofortige Fahrt ohne die Notwendigkeit der Montage des Fahrrads ermöglicht – informieren Sie uns darüber vor dem Einkauf durch die Sendung von E-Mail an die Adresse:

oder rufen Sie an die Nummer: shop@zumbicycles.com / +48 576 693 312

Der Preis der Haustürdienstleistung 99 Polnisch Zlotys

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BILLIGE LIEFERUNG

 

ON WWW. ZUMBICYCLES.COM WEBSITE, THE DELIVERY OF ALL ORDERS IS CHEAP

If you additionally wish your bicycle to be delivered by our employee, directly to your hands, enabling an immediate ride, without the need to assemble the bicycle – please inform us before purchasing by sending an email to
 shop@zumbicycles.com or call +48 576 693 312

The price of the above service is 149 € * applicable in the UK, Ireland, Germany, the Czech Republic, Slovakia, Lithuania, Latvia, Estonia, Austria, Australia

 

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DIE GARANTIE DER BEFRIEDIGUNG ODER DIE ZURÜCKZAHNLUNG DER KOSTEN

 

Wenn Sie mit der Qualität nicht zufrieden sind, können Sie das Produkt an die Adresse des Absenders innerhalb von 14 Tage von dem Datum der Lieferung zurückschicken. Die Ware soll in unversehrtem Zustand und in kompletter Originalverpackung zurückgegeben werden. Im Fall der Rückgabe der Ware wegen ihrer Beschädigung oder der Inkompatibilität mit der Bestellung, nehmen Sie den Kontakt mit der Abteilung der Kundenberatung durch die Sendung der E-Mail Nachricht an die Adresse
 shop@zumbicycles.com, oder telefonisch an die Nummer +48 576 693 312
auf, um die Rückerstattung der Kosten der Sendung zu erhalten.

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DIE GARANTIE DER QUALITÄT ZUMBI

 

LEBENSLANGE GARANTIE
Die Fahrradrahmen

DER STANDARD 5 JAHRE
Die Fahrradrahmen

2 JAHRE
Die Komponenten im Fahrrad

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DIE GARANTIE DER VERFÜGBARKEIT DES PRODUKTS

 

Ihre Ware, die im Lager verfügbar ist, wird in nicht länger Frist als 3 Tage von dem Moment der Bestätigung der Bestellung gesandt. Die Ware, die als „auf die Bestellung“ bestimmt wird, wird in der Frist von 14 Tagen zu 30 Tagen von dem Moment der Bestätigung der Bestellung gesandt.

Wenn das Produkt, das Sie interessiert, wird als „auf die Bestellung“ beschrieben wird, nehmen Sie am besten den Kontakt mit uns zwecks der Festlegung der Einzelheiten auf.

shop@zumbicycles.com
+48 576 693 312

 

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